FAQs
SERVCITY RESTORATION
FAQs
Residential Services
We offer damage restoration services for various types of residential properties, including single-family homes, apartments, condominiums, townhouses, and more.
Our team is available 24/7, and we strive to respond to emergency calls promptly. Depending on the severity of the situation, we aim to be on-site within hours to assess the damage and begin restoration work.
Yes, we work with insurance companies and can assist you throughout the insurance claims process. Our goal is to make the restoration process as smooth and stress-free as possible for you.
The process may vary based on the type and extent of damage. Generally, it includes assessment and inspection, water extraction (if applicable), drying and dehumidification, cleaning and sanitizing, repairs and reconstruction, and restoration of damaged belongings.
The duration depends on factors such as the extent of damage, the size of the property, and the complexity of the restoration work. We provide personalized timelines based on your specific situation and keep you informed throughout the process.
Emergency Services
Emergencies can include water leaks, flooding, fire damage, storm damage, mold growth, sewage backups, and other situations that pose a threat to your property or health. If you’re unsure, it’s best to contact us for a professional assessment.
Yes, we have a dedicated emergency response team available 24 hours a day, 7 days a week, including holidays. You can reach us anytime for immediate assistance with your emergency restoration needs.
First, prioritize your safety and evacuate the affected area if necessary. Then, contact us immediately for professional assessment and mitigation services. Avoid attempting to handle extensive damage on your own, as it can pose risks and worsen the situation.
We understand the urgency of emergencies and aim to start mitigation and restoration work as soon as possible. Our rapid response team is equipped to mobilize quickly and address your needs promptly.
Depending on the extent of damage and safety considerations, temporary evacuation may be necessary. Our priority is to ensure your safety and minimize disruptions to your daily life while effectively addressing the emergency at hand. We’ll keep you informed and provide guidance throughout the process.
Water Damage Restoration
Water damage can result from various sources such as burst pipes, plumbing leaks, appliance malfunctions, roof leaks, flooding, and natural disasters. Identifying the cause is crucial for effective restoration.
Our technicians use advanced moisture detection equipment and techniques to assess water damage accurately. This includes inspecting visible damage, testing moisture levels in walls and flooring, and identifying potential hidden moisture areas.
The process typically includes water extraction, drying and dehumidification, cleaning and sanitizing affected areas, mold remediation if necessary, and repairing or replacing damaged materials.
Yes, we work with insurance companies and can assist you throughout the claims process. Our team provides documentation, estimates, and communication with your insurance adjuster to ensure a smooth and efficient claims experience.
It’s crucial to address water damage promptly to prevent mold growth, structural damage, and other secondary issues. Our rapid response team is available 24/7 to mitigate water damage and begin restoration work immediately.
Flood Damage
Water damage can result from various sources such as burst pipes, plumbing leaks, appliance malfunctions, roof leaks, flooding, and natural disasters. Identifying the cause is crucial for effective restoration.
Our technicians use advanced moisture detection equipment and techniques to assess water damage accurately. This includes inspecting visible damage, testing moisture levels in walls and flooring, and identifying potential hidden moisture areas.
The process typically includes water extraction, drying and dehumidification, cleaning and sanitizing affected areas, mold remediation if necessary, and repairing or replacing damaged materials.
Yes, we work with insurance companies and can assist you throughout the claims process. Our team provides documentation, estimates, and communication with your insurance adjuster to ensure a smooth and efficient claims experience.
It’s crucial to address water damage promptly to prevent mold growth, structural damage, and other secondary issues. Our rapid response team is available 24/7 to mitigate water damage and begin restoration work immediately.
Flood damage refers specifically to water intrusion from external sources, such as natural disasters, overflowing rivers, heavy rainfall, or sewer backups. It often involves a higher volume of water and presents unique challenges for restoration.
Flood damage restoration may require additional measures such as debris removal, disinfection, drying large areas, and addressing potential contaminants in the water. Our team is trained and equipped to handle flood-related challenges effectively.
Depending on the extent of damage and the type of materials, our restoration specialists assess each item individually. We employ techniques such as drying, cleaning, disinfection, and restoration to salvage as much as possible.
Yes, we offer flood risk assessments and recommendations to help minimize the risk of future flooding. This may include waterproofing solutions, drainage improvements, and strategic placement of barriers or safeguards.
The duration varies based on factors like the severity of flooding, property size, and extent of damage. Our team creates a customized restoration plan with estimated timelines to keep you informed throughout the process.
Fire & Smoke Damage
After ensuring everyone’s safety and contacting emergency services if necessary, it’s crucial to avoid entering the property until it’s deemed safe. Contact us immediately for professional assessment and mitigation.
Our team uses specialized equipment and techniques to remove smoke odor, clean soot residues from surfaces, and restore air quality. We prioritize thorough cleaning and deodorization to eliminate lingering smoke smells.
We assess each item and structural component to determine salvageability. Our restoration experts utilize advanced cleaning methods, odor neutralizers, and restoration techniques to salvage as much as possible.
Yes, we assist clients with fire damage insurance claims by providing documentation, estimates, and communication with insurance adjusters. Our goal is to streamline the claims process and ensure fair coverage for restoration efforts.
The timeline depends on the extent of fire damage, smoke residues, and necessary repairs. We work efficiently to restore your property while minimizing downtime and disruptions to your daily life.
Wind and storms can cause a range of damage including roof leaks, structural damage, fallen trees, broken windows, water intrusion, and more. Our team assesses all aspects of storm damage for comprehensive restoration.
Yes, we offer emergency tarping and board-up services to secure your property and prevent further damage from exposure to elements or intruders.
Our storm damage restoration includes water extraction, drying, mold remediation, and repairs to mitigate water-related issues caused by leaks or flooding
Yes, we have experience in structural repairs and reconstruction to restore your property’s integrity and functionality. From roof repairs to siding replacement, we address all aspects of storm-related structural damage.
We provide recommendations for strengthening property resilience against future storms, such as reinforcing roofing, installing impact-resistant windows, improving drainage systems, and more.